Shipping and Returns
Shipping within Sweden
Lisa-Yang.com offers complimentary standard shipping within Sweden. All domestic orders are sent with DHL, and delivered to your local DHL Service point. You will get a notification by mail or SMS when your package is ready for pickup.
Standard delivery time for Swedish orders is 2-5 working days (excluding weekends and bank holidays).
International orders are sent with UPS and are delivered to the adress specified at checkout. For deliveries outside Sweden a delivery charge will apply. The carrier charges will depend on the destination country. Please find details below. Outside the European Union, custom fees or other taxes and charges may apply.
Within EU: 15 €
Outside EU: 20 €
If no one is home to receive the package the carrier will leave it at your closest UPS pick up service. If so you will get a notification by mail or SMS when your package is ready for pickup. International delivery time between 2-6 working days (excluding weekends and bank holidays).
You may, for a full refund or exchange, return the goods to us by any secure means within 14 days (beginning on the day you receive your item). Returned goods must be unused and in its original packaging with the original hang tag still attached. Note that the original packaging is counted as part of the product.
When exchanging a garment, a new order has to be placed. Refund will be made after the goods have been returned and received in their original condition.
The refund will be credited to the original purchaser’s credit card and normally reaches the customer’s account within 14 banking days.
Returns on Swedish orders
To make a return or exchange, use the enclosed return shipping label. Fill in all the information in the Return form. Pack your goods as they were received by Lisa Yang and enclose the Return form. Tape on the Return shipping label on the outside of the package and submit the package at your closest DHL service point.
At returns and exchanges, the customer covers the shipping charges. Therefor a refund fee of 75 SEK will be deducted from the refund total.
Returns on International orders
For return of products, we kindly ask you to contact us at email@example.com and request a return form. Send the completed form with the product you wish to return. You organize the collection with a carrier of your choice to be sent to our address stated below.
C/O LISA YANG
At returns and exchanges, Lisa Yang’s shipping documents must be used. If you are missing your return shipping label, or have questions regarding replacements and returns, contact firstname.lastname@example.org.