Terms & Conditions
§1 GENERAL TERMS
LISA YANG is run by Lisa Y & Co AB (Swedish registration no 556921-0387), with adress Nybrogatan 34 11439 Stockholm, below called Lisa Yang. All prices in the online store include 25% Swedish VAT. Lisa Yang reserves the right to modify these Terms and Conditions at any time without prior notification. Lisa Yang also reserves the right of updating errors that may relate to product information, pricing and availability without prior notice, as well as the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences. Lisa Yang works for all photos to be as representative as possible on the site, but cannot guarantee hundred percent true appearance. There may occur minor color deviations. If you are under 18, you must have parental permission to order from us. We reserve the right to only accept orders from those over 18.
§2 ORDER & CONFIRMATION
By placing an order on any of our products, you agree to be bound by these Terms and Conditions and will be liable to pay the corresponding order’s total amount. When placing the order you will automatically receive an order confirmation to the email registered at checkout. This order confirmation also serves as proof of guarantee for full payment. Lisa Yang reserves the right to cancel orders in the case there are unexpected discrepancies of stock, in which case you will be contacted and asked to adjust or cancel your order.
On Lisa-Yang.com, following payment methods are available:
- 1. Payment by credit or debit card.
- 2. Direct payment via bank. (This applies for Swedish customers only)
- 3. Invoice. In cooperation with Klarna, Lisa Yang offers payment via invoice. (This applies for Swedish customers only)
Lisa Yang ships all orders via Postnord AB or DHL. Normal dispatch from Lisa Yang takes place within 1-3 days. In the case of damaged goods during shipping, Lisa Yang is liable. In the case of damaged goods during return shipping, the customer is liable. In the case of Lisa Yang not being able to deliver within the agreed time, the customer will be informed promptly with the reasons for the delay. In the case of delayed delivery, the customer is entitled to cancel the purchase at no cost. Lisa Yang offers free shipping on all orders within Sweden. The buyer pays for any additional shipping costs when returning an item. Your order will be sent to your closest Postnord/DHL Service point. Notification will be sent via SMS (your mobile phone number is required before you complete your purchase at checkout). When not entering a mobile phone number, delivery notifications are sent by letter. Valid ID and the notification number stated in your SMS or letter must be presented when picking up the shipment.
To cover costs, Lisa Yang charges 300 SEK for any shipped unclaimed orders. If you have ordered an item and changed our mind after having picked it up, you may return the package to us and be refunded your original shopping cost. You will however cover the return shipping cost. Read more about the terms of purchase in §5 below.
For deliveries outside Sweden a delivery charge will apply. The carrier charges will depend on the destination country. Please find details below. Note that if you are based outside the EU you will need to pay taxes and duties on this.
- Within EU: SEK150
- Outside EU: SEK200
For return of products, we kindly ask you to contact us at email@example.com and request a return form. Send the completed form with the product you wish to return. You organise the collection with a carrier of your choice to be sent to our address stated below. Once we have received your return in its original state, we will let you know when you can expect your refund.
§5 RETURNS (within Sweden)
At Lisa Yang, customer satisfaction is essential. You may, for a full refund or exchange, return the goods to us by any secure means within 14 days (beginning on the day you receive your item). The buyer pays for any additional shipping costs when returning a product. (SEK 75 within Sweden) Returned goods must be unused and in original packaging and any hang tags must be attached. Note that the original packaging is counted as part of the product. Be careful when you try on the products at home, some are especially fragile. Any impairments will be deducted at refund. Attached to your delivery is return documents: Return form, Return & replacement guide and a Return shipping label. At returns and exchanges, Lisa Yang’s shipping documents must be used. If you are missing your return shipping label, or have questions regarding replacements and returns, contact firstname.lastname@example.org.
Return and exchange policy
To make a return or exchange, use the enclosed prepaid Return shipping label. Fill in all the information in the Return form. Pack your goods as they were received by Lisa Yang and enclose the Return form. Tape on the Return shipping label on the outside of the package. Submit the package at a Postnord or DHL representative. We will contact you via email when we have processed your return. When exchanging a garment, a new order has to be placed. At returns and exchanges, the customer covers the shipping charges. The customer also accepts responsibility for any items lost during shipping when exchanging or returning a product.
Receiving a refund
Refund will be made after the goods have been returned and received in their original condition. The customer accepts responsibility for any items lost during shipping when exchanging or returning products. The refund will be credited to the original purchaser’s credit card. The refund normally reaches the customer’s account within 14 banking days. Return shipping costs are deducted from the refund total.
§ 6 FAULTY GOODS
Lisa Yang guarantees goods free from errors at delivery. Should you receive a faulty or damaged product, contact customer service on email@example.com as soon as possible, but no later than within 14 days. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. All complaints must be approved by Lisa Yang before the goods are sent back. Faulty items will be refunded or exchanged with a new item within 2 to 3 weeks. If you choose to exchange a faulty item, please be aware that replacement is subject to availability.
§ 7 DAMAGED GOODS & MISSING PACKAGES
If the package is damaged upon receipt, please report immediately to the Post representative where it was picked up. As a customer, you have no obligation to accept damaged goods. In the case of hidden damages these should be reported within seven working days of receipt. Contact customer services via firstname.lastname@example.org and explain the damage. Always save the original packaging.
If your delivery lacks any package, this shall be reported promptly to the Post representative.